**March 17, 2020**
Dear Sigma Thermal Customers,
As we navigate through these extraordinary times, I wanted to personally take a moment to express my gratitude for your unwavering trust and partnership. The unprecedented nature of the current situation with the global pandemic has required us to pause and reflect on what truly matters most—our people, our communities, and ensuring continuity for our valued clients.
At Sigma Thermal, the health and safety of our team members, customers, suppliers, and partners remain our top priority. To address the challenges posed by COVID-19, we’ve implemented several strategic measures designed to protect everyone involved while maintaining operational integrity wherever possible. Here’s a summary of where we stand and how we’re managing this evolving crisis:
### Our Current Status & Actions
1. **Compliance with CDC Guidelines**: We are meticulously following the recommendations issued by the Centers for Disease Control (CDC). This includes stringent protocols regarding hygiene practices, social distancing, and travel restrictions. While it’s impossible to list every detail here due to frequent updates, rest assured that we are staying informed and adapting accordingly. For a comprehensive overview of the latest guidelines, you can refer to the CDC's official website [link].
2. **Remote Work Policy**: To minimize exposure risks, we’ve transitioned most of our office staff to remote work arrangements. Should the situation worsen, we plan to implement stricter measures, including further limitations on facility access and staggered shifts. Thankfully, as of today, all our employees remain healthy and free from confirmed cases of COVID-19.
3. **Manufacturing Operations**: Sigma Manufacturing remains fully operational from our Marietta location. However, we’ve introduced enhanced cleaning routines and physical distancing protocols which may slightly affect output levels. These precautions are subject to change depending on future directives from health authorities. Additionally, keep in mind that some of our partner fabricators might face greater operational constraints than we do.
### Potential Impacts on Your Projects
While we’re committed to minimizing disruptions, it’s important to acknowledge the uncertainty surrounding supply chains and logistics. Below are some key areas where you might experience impacts:
- **Supply Chain Delays**: With numerous vendors relying on intricate global networks, material shortages and shipping delays are becoming increasingly common. Air freight, ocean cargo, rail, and road transport are all experiencing significant setbacks. Depending on the stage of your project, these factors could lead to varying degrees of delays. Our project teams are already reaching out to discuss potential implications with affected clients.
- **Visitor Restrictions**: To safeguard our workforce, we’ve temporarily halted non-essential visits to our premises. All external meetings are now conducted virtually unless otherwise permitted by health experts. Similarly, our employees are refraining from traveling unless absolutely necessary. Exceptions exist for critical Quality Assurance/Quality Control activities, such as final inspections and factory acceptance tests (FAT), but these must adhere to strict approval processes and screening procedures.
- **Field Service Support**: Our Service Technicians are authorized to travel to address urgent service requests at client sites. However, they retain the right to assess local safety protocols before proceeding. Furthermore, we’re introducing a digital support model leveraging video conferencing tools and screen sharing to facilitate remote assistance whenever feasible.
### Additional Considerations
Please remember that the landscape of this pandemic is fluid, and new developments arise daily. If you have any concerns or require clarification regarding your specific project, feel free to reach out directly to your dedicated Sigma Thermal representative. We’ll keep you updated through regular communications tailored to your needs.
Thank you for your patience, cooperation, and continued support during this challenging period. It’s inspiring to see how our collective resilience shines through adversity. Together, we’ll emerge stronger and better prepared for whatever lies ahead.
Sincerely,
Jeffrey S. Ackel
Chief Executive Officer
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P.S. Please don’t hesitate to contact me personally if you’d like to discuss anything further. Your feedback helps guide our decisions and ensures we stay aligned with your expectations.
Best regards,
Jeffrey
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